Refund Policy
Last updated: 21 August 2025
This Refund Policy (“Policy”) forms an integral part of the Terms &
Conditions of GLACIALNAIL ACADEMY LTD(the “Company”, “we”,
“our”, or “us”). By purchasing any digital product from us, the customer
(“you”, “your”) acknowledges and agrees to the terms set forth below.
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General Principle – All Sales Are Final
1.1 All products offered by the Company are digital goods, including but not
limited to:
• eBooks, manuals, and other downloadable documents.
• Video tutorials, streaming content, and recorded training.
• Online courses, memberships, and learning modules.
1.2 All sales are final. Once payment has been processed and access to the
digital content has been granted, no refunds, returns, chargebacks, or
cancellations shall be permitted.
1.3 By completing a purchase, you expressly consent and acknowledge that
your statutory right of withdrawal (as provided under the UK Consumer Rights
Act 2015 and EU Directive 2011/83/EU on Consumer Rights) is waived once
digital delivery has commenced.
2. Technical Delivery Issues
2.1 While refunds are not available under any circumstances, we remain
committed to ensuring you receive the product you purchased.
2.2 If a technical issue prevents delivery (e.g., corrupted file, broken download
link, or denied access), you must notify us within 7 calendar days of purchase.
2.3 Upon such notification, we will:
• Re-send the digital product to your registered email address; and/or
• Provide reasonable technical assistance to ensure successful delivery.
2.4 This process shall constitute the exclusive and sole remedy available in the
event of a delivery issue.
3. Customer Responsibility
3.1 It is your sole responsibility to ensure that your device, operating system,
and software are compatible with the digital product format prior to purchase.
3.2 Lack of technical knowledge, inability to operate the file, or incompatibility
with your device shall not constitute valid grounds for refund or cancellation.
3.3 By purchasing, you confirm that you have reviewed the product description,
requirements, and compatibility information before completing the transaction.
4. No Refund Grounds
4.1 For absolute clarity, refunds will not be provided in any of the following
situations, including but not limited to:
• Change of mind after purchase.
• Accidental or duplicate purchase.
• Lack of usage of the product.
• Failure to download or access after delivery has been provided.
• Misunderstanding product features where such features were clearly
described.
• Dissatisfaction with content that matches the product description.
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Limitation of Liability
5.1 The Company shall not be liable for any indirect, incidental, or
consequential damages arising from the use, misuse, or inability to use our
digital products.
5.2 Our maximum liability, in all cases, shall not exceed the amount actually
paid for the product in question.
5.3 By purchasing and accessing our products, you acknowledge that the
Company does not guarantee any specific results, performance, or outcomes
derived from the use of our materials.
6. Fraudulent or Unauthorized Transactions
6.1 The Company reserves the right to refuse refunds and pursue legal remedies
in cases of:
• Fraudulent payment activity,
• Unauthorized use of payment methods,
• Chargebacks initiated after successful delivery.
6.2 Any disputes arising from unauthorized transactions must be resolved
directly with your payment provider.
7. Governing Law and Jurisdiction
7.1 This Refund Policy shall be governed by and construed in accordance with
the laws of England and Wales.
7.2 Any dispute, claim, or controversy relating to this Policy shall be subject to
the exclusive jurisdiction of the courts of England and Wales.
8. Contact Information
For assistance with accessing your purchase or to report a technical issue,
please contact us at:
📧 glacialnail@gmail.com
🏢 GLACIALNAIL ACADEMY LTD
128 City Road, London, EC1V 2NX, UNITED KINGDOM