Delivery Policy
Last updated: 21 August 2025
This Delivery Policy (“Policy”) forms part of the Terms & Conditions of
GLACIALNAIL ACADEMY LTD (the “Company”, “we”, “our”, or “us”).
By purchasing any digital product from us, the customer (“you”, “your”)
acknowledges and agrees to the terms set forth below.
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Nature of Products
1.1 All products provided by the Company are digital goods, including but not
limited to:
• eBooks, digital manuals, and downloadable files.
• Video tutorials, streaming content, and recorded sessions.
• Online courses, memberships, and training programs.
1.2 As these are intangible goods, no physical shipment will occur. Delivery is
conducted exclusively through electronic means.
1.3 By purchasing from us, you acknowledge that digital delivery differs
fundamentally from physical shipping and that consumer rights are accordingly
adapted under applicable law.
2. Delivery Methods
2.1 Upon successful payment, delivery will be made using one or more of the
following methods:
• Automated email containing a download link or secure access credentials.
• Direct download from the order confirmation page.
• Access via a learning management system (LMS), membership portal, or
course platform.
2.2 Delivery channels may vary depending on the nature of the purchased
product and the platform used.
3. Delivery Timeframe
3.1 Standard delivery – In most cases, digital delivery is instantaneous
following payment confirmation.
3.2 Extended delivery – In certain circumstances, such as:
• Payment processor verification delays,
• Scheduled system maintenance,
• Temporary technical outages,
delivery may take up to 24 hours.
3.3 If you do not receive your product within this timeframe, it is your
responsibility to contact us at glacialnail@gmail.com for assistance.
4. Technical Issues
4.1 Should a delivery issue occur, such as:
• Invalid or expired download link,
• Corrupted or incomplete file,
• Access denial or technical malfunction,
the Company will, at its discretion:
• Re-send the product to your registered email address; and/or
• Provide alternative access through our website or course platform; and/or
• Offer technical support to resolve the issue.
4.2 These remedies shall be the sole and exclusive remedies available to you in
case of delivery issues.
4.3 No monetary refunds will be issued in relation to delivery problems, in
accordance with our Refund Policy.
5. Customer Responsibility
5.1 It is your responsibility to:
• Provide a valid and accessible email address at checkout.
• Ensure that your email account is active and capable of receiving
messages.
• Monitor spam/junk folders to check for delivery emails.
5.2 The Company shall not be liable for delivery failures caused by:
• Incorrect or outdated email addresses supplied by you.
• Spam/junk mail filters blocking our emails.
• Internet connectivity failures or device-related restrictions.
5.3 You are solely responsible for ensuring that your device and software meet
the minimum technical requirements to access our Products.
6. Confirmation of Delivery
6.1 Digital delivery shall be deemed completed when the product has been
made available for download or access, regardless of whether you subsequently
choose to download, access, or use it.
6.2 Failure to access or utilize the delivered product does not entitle you to a
refund, cancellation, or replacement.
6.3 By completing a purchase, you acknowledge that:
• You have the technical ability to receive digital products.
• Delivery is complete once access has been provided.
7. Force Majeure and System Outages
7.1 The Company shall not be liable for delays or failures in delivery caused by
circumstances beyond its reasonable control, including but not limited to:
• Internet or hosting provider outages,
• Cyberattacks, server failures, or technical disruptions,
• Force majeure events such as natural disasters, strikes, or government
actions.
7.2 In such cases, delivery obligations shall be suspended until the issue is
resolved.
8. Governing Law and Jurisdiction
8.1 This Delivery Policy shall be governed by and construed in accordance with
the laws of England and Wales.
8.2 Any dispute arising out of or relating to digital delivery shall fall under the
exclusive jurisdiction of the courts of England and Wales.
9. Contact Information
If you have not received your product, or if you require assistance with digital
delivery, please contact us at:
📧 glacialnail@gmail.com
🏢 GLACIALNAIL ACADEMY LTD
128 City Road, London, EC1V 2NX, UNITED KINGDOM